Privacy Policy

1. Information We Collect

We collect personal information only when necessary to provide our cottage rental services. This may include:

• Contact information: Name, email address, phone number
• Booking details: Check-in and check-out dates, cottage selection, group size, special requests
• Payment information: Payment is processed securely by Stripe. We do not store your full credit card number, expiry date, or CVV on our servers.
• Website usage data: Anonymized analytics data (pages visited, browser type, referring site) via standard web analytics tools

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Processing and managing cottage bookings and reservations
• Communicating with you about your booking, arrival details, and stay
• Responding to inquiries and customer service requests
• Sending occasional updates about availability or seasonal offers (with your consent, and you may unsubscribe at any time)
• Improving our website and services through anonymized analytics

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Stripe (payment processing): Payment transactions are processed by Stripe, Inc. Stripe's privacy policy applies to all payment data. stripe.com/privacy
• Legal requirements: When required by law, court order, or government authority

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Booking records are retained for a minimum of seven years for tax and accounting purposes. You may request deletion of your personal data at any time, subject to our legal retention obligations.

5. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses of your information (subject to legal restrictions)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption, and payment data is handled exclusively by Stripe's PCI-DSS compliant systems.

7. Contact Us

Questions or concerns about this Privacy Policy or our handling of your personal information? Contact us: